ISSPRO Inc Warranty policy:
All ISSPRO products have a one year warranty from purchase date.
STANDARD PARTS WARRANTY PROCEDURE:
1) OBTAIN AN RGA (RETURNED GOOD AUTHORIZATION) NUMBER FOR PRODUCTS THAT YOU
WOULD LIKE TO RETURN FOR WARRANTY CONSIDERATION.
•CALL ISSPRO AFTERMARKET SALES AT 1-800-888-8065 X 3417 OR EMAILJEN@ISSPRO.COM TO
GET THE REQUIRED RGA NUMBER FOR RETURN.
**ISSPRO DOES NOT INCLUDE OR PROVIDE A RETURN SHIPPING LABEL FOR THE DEFECTIVE PART.
•IF ITEM IS FOUND TO BE DEFECTIVE AFTER TESTING AT THE FACTORY, A REPLACEMENT PART WILL BE SENT AT NO CHARGE, NO REFUNDS WILL BE ISSUED.
IF THE ITEM’S RETURNED ARE
TESTED AND FOUND TO BE OPERATING WITHIN SPEC YOUR ORIGINAL PART WILL BE RETURNED
TO YOU AT NO CHARGE.
ONCE THE RETURN AUTHORIZATION IS REQUESTED YOU WILL RECEIVE A CONFIRMATION W/
INSTRUCTIONS ON HOW TO RETURN PRODUCT. INCLUDE ANY NOTES ALONG WITH A COPY OF THE RGA
CONFIRMATION PAPERWORK IN WITH THE PRODUCT BEING RETURNED FOR CONSIDERATION.
**PLEASE NOTE IF INSTRUCTIONS LISTED ON CONFIRMATION ARE NOT FOLLOWED THE ITEM WILLBE
AUTOMATICALLY REJECTED AND RETURNED TO YOU.**
WARRANTY PROCEDURE FOR STANDARD EVA AND EVM PRODUCTS:
1) REFER TO APPROPRIATE TROUBLESHOOTING GUIDE FOR YOUR EV GAUGE TO HELP DETERMINE
WHAT HAS FAILED, I.E. AMP BOX (INCLUDED W/ GAUGE), SENSOR, OR GAUGE HEAD.
*IF YOU NEED MORE TECHNICAL ASSISTANCE AFTER USING THE TROUBLE SHOOTING GUIDE YOU CAN
CALL DON IN TECH SUPPORT AT 800-888-8065 X 3402. DON’S HOURS ARE 9A-12:30P PST, M-F.
2) CONTACT JEN OR JAN IN AFTERMARKET TO ORDER REPLACEMENT COMPONENT PART, IF
FAILURE OCCURS WITHIN ONE YEAR OF PURCHASE DATE FOR NO CHARGE WARRANTY
REPLACEMENT. IF FAILURE OCCURS AFTER 1 YR, THE REPLACEMENT PART MUST BE
PURCHASED.
3) ONCE REPLACEMENT PART IS RECEIVED BY THE CUSTOMER, CUSTOMER IS RESPONSIBLE FOR
SCRAPPING DEFECTIVE PART–DO NOT RETURN TO ISSPRO
WARRANTY FOR EV² AND PERFORMAX PRODUCTS:
FOR EV²: FIND THE TROUBLESHOOTING GUIDE ON OUR BLOG OR BY CLICKING THIS LINK: https://isspro.com/TROUBLESHOOTING%20DOC/ISSPRO_EV2_Troubleshooting.pdf
ONCE YOU HAVE GONE THROUGH THE STEPS AND DETERMINED WHAT COMPONENT NEEDS TO BE REPLACED, CALL THE DISTRIBUTOR THAT YOU PURCHASED THE GAUGE KIT THROUGH TO BEGIN THE WARRANTY PROCESS. IF YOU PURCHASED DIRECTLY FROM ISSPRO OR ISSPRO.COM CALL US DIRECTLY TO GET YOUR WARRANTY REPLACEMENT.
FOR PERFORMAX: DOWNLOAD THE TROUBLESHOOTING GUIDE FROM OUR WEBSITE HERE: https://isspro.com/page_Software.php
ONCE YOU HAVE GONE THROUGH THE STEPS AND DETERMINED WHAT COMPONENT NEEDS TO BE REPLACED, CALL THE DISTRIBUTOR THAT YOU PURCHASED THE GAUGE KIT THROUGH TO BEGIN THE WARRANTY PROCESS. IF YOU PURCHASED DIRECTLY FROM ISSPRO OR ISSPRO.COM CALL US DIRECTLY TO GET YOUR WARRANTY REPLACEMENT.