You may return most new, unopened items within 30 days of delivery for a full refund. All returns are subject to a 15% restocking fee and may be assessed a repackaging fee as well if determined needed/required by ISSPRO.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return and why you are returning. We will respond quickly with instructions for how to return items from your order.
We ship via UPS and USPS to the Continental U.S.